Hi,
This e-mail would like to address the following:
- Forwarder for Box 73
- Current Status
- Next Action Plan
Forwarder for Box 73:
- The forwarder we used was MSE Cargo. On the last update provided by MSE (https://www.facebook.com/
share/p/198npkk7b8/ ), the box is under Shipment 5 and the release of the container remains on hold pending resolution of documentation errors from the prior broker.
Current Status:
- We are consistently sending a message to our contact to MSE. However, we haven't received an update. Right now, the only thing we know is that the box is on-hold in PH Customs
Next Action Plan:
- We will look for other ways to contact MSE. As much as we want to directly contact the Bureau of Customs to release the box, they will ask for the container number and Bill of Lading. However, these information was not provided to us.
- While we cannot give you an ETA of the box, or if it will even be released considering the situation, we have decided to provide refunds starting January 2026. In between, we will be doing our best effort to continuously get more information on how to get the box.
I do understand that it is frustrating given the situation but this is not under our control. However, we'll be accountable until the end and ensure you'll be receiving either the item itself or in monetary form.
Thank you for your understanding and patience up until this time.
Let us know if you have other questions.
Thank you!